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This Saturday, we're seeing some short-notice cancellations on our network, so please check your journey before you travel. We're really sorry if this affects you and your journey, but we're working hard to make sure we can minimise these cancellations.
If you've already booked your ticket and your journey is impacted, we'll be in touch to let you know your options. Trains are likely to be busy so please do check before you travel at the link below.
- If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.
- If your journey's delayed 15 minutes or more, you can claim compensation at delayrepay.avantiwestcoast.co.uk.
- If you no longer wish to travel because your train's delayed or cancelled, you can request a full refund from where you bought your ticket.
In the hot weather in some parts of our network at the moment, here’s how to stay cool, safe and comfortable while travelling with us.
- Stay hydrated: top up your refillable bottle at our Water Refill Points onboard and at stations.
- Take your time: don’t rush, especially in the heat. Wherever possible, give yourself plenty of time to catch your train.
- Travelling with pets? Look out for water bowls at our stations to keep your furry friends hydrated.
- Feeling unwell? Our staff are here to help – please speak to someone if you need support.
