How To Get Your Train Tickets

E-tickets sent straight to your device

• Safely stored in your email and Avanti West Coast account
• You can now amend your Advance tickets fee free via our website or app - for more information click here to view our change your journey page
• Available on any Advance or Anytime/Off-Peak ticket when travelling with Avanti West Coast and selected operators
• Sent straight to your device (view them in your account, in our app)
• Must be activated before your journey
• Cuts out the paper, which is great for our planet and means you’ve nothing to lose*

*Although, please don’t lose your device or you’ll need to buy a new ticket as well as a new phone.

Paper-tickets collected from a ticket machine at the station

There are ticket machines in all of our stations. You’ll usually find them by the Ticket Office.

Once you’re at the station, find a ticket machine and insert the card you used to buy your tickets. Then, simply enter your 8-character reference and we’ll print them off on the spot.

You’ll receive your 8-character reference when you buy tickets online or over the phone. If you booked online, you’ll find the reference in your booking confirmation email. If you can’t find the email, don’t worry, you can always log into My Account to retrieve it.

Tickets are made available for collection two hours after you book.

Load your ticket straight onto a Smartcard

We’re planning to completely cut out paper where we can, that’s why we’ve created our very own Smartcard. It’s a faster, easier and safer way to buy, renew and travel with a train ticket.

You can order yours online and load a new ticket onto your new Smartcard in one fell swoop. For more information, visit our Smartcard page.