Chester

Chester Station
City Road
Chester
Cheshire
CH1 3NS

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Chester at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Cycle Storage Availability
Step Free Access
Toilets
WiFi
Onward Travel

Chester Station

Accessibility and mobility access
- Accessible Taxis
  
  Outside the station.
- Accessible Ticket Machines
  
  Ticket machines are located next to the ticket barriers. They have touchscreen controls.
- Height Adjusted Ticket Office Counter
  Yes
- Impaired Mobility Set Down
  
  There's an unmarked location, outside the station.
- Induction Loop
  Yes
- National Key Toilets
  
  The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- Ramp For Train Access
  Yes
- Staff Help Available
  
  Monday to Sunday – 03:00 to 01:00
  All Bank Holidays – 03:00 to 01:00
  
  The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
- Step Free Access
  
  Category A.
  Step free access is available to all platforms via lifts.
- Wheelchairs Available
  Yes
Buying / collecting tickets
- Penalty Fares
  AW
- Prepurchase Collection
  Yes
- Smartcards issued at this station
  No
- Smartcard validators
  No
- Staffing Level
  Fulltime
- Ticket Machine
  Yes
- Ticket Office
  
  Monday – 07:00 to 22:30
  Tuesday – 07:00 to 22:30
  Wednesday – 07:00 to 22:30
  Thursday – 07:00 to 22:30
  Friday – 07:00 to 22:30
  Saturday – 07:00 to 22:30
  Sunday – 08:00 to 22:30
Getting to / from the station
- Car Park
  
  Chester East - 113 spaces
  Accessible spaces: 6
  
  Monday to Sunday – 24 hours
  All Bank Holidays – 24 hours
  
  Url: https://www.apcoa.co.uk/tfwr
  
  Chester West - 123 spaces
  Accessible spaces: 6
  
  Monday to Sunday – 24 hours
  All Bank Holidays – 24 hours
  
  Url: https://www.apcoa.co.uk/tfwr
- Cycle Storage Availability
  
  Storage Space: 76
  Storage Shelter: Yes
  Cctv: true
  Type: Stands
  Storage location:
  Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
  To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
- Onward Travel
  
  Bus stop is located outside the station.
  First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
  Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
  There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
- Rail Replacement Services
  
  The rail replacement bus stop is the local bus stop at the front of the station.
  From 22 March 2025 the rail replacement bus stop will move to local bus stop (S2) on City Rd, next to The Queen at Chester Hotel.
- Taxi Rank
  
  At the front of the station
Station Facilities
- Customer Service
  
  Contact our Customer Relations team directly via the Transport for Wales Website.
- Lost Property
  
  Operator Name: Transport for Wales
  Telephone Number: 03333 211 202
  Url: https://www.nationalrail.co.uk/
- Refreshment Facilities
  
  Coffee shop - Costa Coffee.
  Buffet.
  Public House/Bar.
- Toilets
  
  The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- Waiting Room
  
  Monday to Sunday – 03:00 to 01:00
  All Bank Holidays – 03:00 to 01:00

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Travel Advice

Useful information for an easy journey and links to our most popular routes:

Find out if our planned engineering works will affect your journey.
Cancelling or changing a ticket is possible for some ticket types in advance of travel.
You may be able to get a refund or compensation for delays to your journey.
Off-Peak tickets are valid outside usual travel hours - learn more about our ticket types here.
If you need help, we’re available 24/7 on Twitter.
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Chester

Chester at a glance

Chester Station

Accessible Taxis

Accessible Ticket Machines

Height Adjusted Ticket Office Counter

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

Penalty Fares

Prepurchase Collection

Smartcards issued at this station

Smartcard validators

Staffing Level

Ticket Machine

Ticket Office

Car Park

Cycle Storage Availability

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Refreshment Facilities

Toilets

Waiting Room

Get around town for less with PlusBus

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Frequently Asked Questions

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