Colwyn Bay

Colwyn Bay station
Princes Drive
Colwyn Bay
LL29 8DF

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Colwyn Bay at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Cycle Storage Availability
Step Free Access
Toilets
WiFi
Onward Travel

Colwyn Bay Station

Accessibility and mobility access
- Accessible Ticket Machines
  
  The ticket machine is available during ticket office opening hours.
  The ticket machine takes cash, debit and credit cards. They have touchscreen controls.
  The ticket machine is next to the booking office.
- Customer Help Points
  
  Ticket Office only.
- Height Adjusted Ticket Office Counter
  Yes
- Impaired Mobility Set Down
  
  Outside the ticket office.
- Induction Loop
  Yes
- National Key Toilets
  
  The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
- Ramp For Train Access
  Yes
- Staff Help Available
  
  Monday – 06:15 to 21:05
  Tuesday – 06:15 to 21:05
  Wednesday – 06:15 to 21:05
  Thursday – 06:15 to 21:05
  Friday – 06:15 to 21:05
  Saturday – 06:15 to 21:05
  Sunday – 09:05 to 16:50
  
  Help point available - Location: Alongside lift doors at both platform and bridge level
  Induction loop availability - Induction Loops in Help Points and at Ticket Office Window
- Step Free Access
  
  Category A.
  Step free access is available from the station car park and a footbridge with lifts connects both platforms.
- Wheelchairs Available
  Yes
Buying / collecting tickets
- Penalty Fares
  AW
- Prepurchase Collection
  Yes
- Smartcard notes
  
  Load a pre-purchased season ticket onto a smartcard using the ticket vending machine or at ticket office.
  You can get a TFW SmartCard on our website: www.tfw.wales
- Smartcards issued at this station
  No
- Smartcard tickets
  
  Load smartcard at Ticket Office
  
  Load smartcard at Ticket Machine
- Smartcard validators
  No
- Staffing Level
  Parttime
- Ticket Machine
  Yes
- Ticket Office
  
  Monday – 06:15 to 19:30
  Tuesday – 06:15 to 19:30
  Wednesday – 06:15 to 19:30
  Thursday – 06:15 to 19:30
  Friday – 06:15 to 19:30
  Saturday – 06:15 to 19:30
  Sunday – 09:10 to 16:40
  
  At main entrance, directly off the car park.
Getting to / from the station
- Car Park
  
  Station Car Park - 77 spaces
  Accessible spaces: 3
  
  Monday to Sunday – 24 hours
  All Bank Holidays – 24 hours
  
  Url: https://www.apcoa.co.uk/tfwr
- Cycle Storage Availability
  
  Storage Space: 20
  Storage Shelter: Yes
  Cctv: true
  Note:
  5 hoops
  
  Type: Stands
  Storage location:
  10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.
- Onward Travel
  
  Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
- Rail Replacement Services
  
  The rail replacement bus stop is in the station car park.
- Taxi Rank
  
  At the front of the station.
Station Facilities
- Customer Service
  
  Contact our Customer Relations team directly via the Transport for Wales Website.
- Lost Property
  
  Operator Name: Transport for Wales
  Telephone Number: 03333 211 202
  Url: https://www.nationalrail.co.uk/
- Toilets
  
  The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
  Baby changing facilities in ladies and gents toilets
- Waiting Room
  
  On each platform.
  
  Monday – 06:15 to 19:15
  Tuesday – 06:15 to 19:15
  Wednesday – 06:15 to 19:15
  Thursday – 06:15 to 19:15
  Friday – 06:15 to 19:15
  Saturday – 06:15 to 19:15
  Sunday – 09:15 to 16:15
- WiFi
  
  Find WiFi Hotspots around Colwyn Bay station

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Find out if our planned engineering works will affect your journey.
Cancelling or changing a ticket is possible for some ticket types in advance of travel.
You may be able to get a refund or compensation for delays to your journey.
Off-Peak tickets are valid outside usual travel hours - learn more about our ticket types here.
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Colwyn Bay

Colwyn Bay at a glance

Colwyn Bay Station

Accessible Ticket Machines

Customer Help Points

Height Adjusted Ticket Office Counter

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

Penalty Fares

Prepurchase Collection

Smartcard notes

Smartcards issued at this station

Smartcard tickets

Smartcard validators

Staffing Level

Ticket Machine

Ticket Office

Car Park

Cycle Storage Availability

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Lost Property

Toilets

Waiting Room

WiFi

Get around town for less with PlusBus

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Frequently Asked Questions

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Travel Advice

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