Edinburgh

Edinburgh station
Princes Street
Edinburgh
Lothian
EH1 1BB

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Edinburgh at a glance

Ticket Office
Ticket Machine
Prepurchase Collection
Car Park
Cycle Storage Availability
Step Free Access
Toilets
WiFi
Onward Travel

Edinburgh Station

Accessibility and mobility access
- Accessible Public Telephones
  
  Available in part on the main concourse during Station Opening times
- Accessible Taxis
  
  Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
- Accessible Ticket Machines
  
  All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
- Customer Help Points
  
  There is a Customer Information Point in the Main Concourse opposite the main departure boards.
- Impaired Mobility Set Down
  
  A drop off area is located at Calton Road, an assistance call point is located beside the lift.
  Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
  - LNER - 03457 225 333
  - Avanti West Coast - 03453280253
  - ScotRail - 0845 6015 929
- Induction Loop
  Yes
- National Key Toilets
  
  At entrance to Public Toilets
- Ramp For Train Access
  Yes
- Staff Help Available
  
  Monday to Friday – 04:00 to 00:45
  Saturday – 04:00 to 00:45
  Sunday – 06:00 to 00:45
  
  Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
  The Mobility Assistance Room is located opposite platform 4.
- Step Free Access
  
  There is step free access to all parts of the station with lifts and escalators giving access to the platforms
- Wheelchairs Available
  Yes
Buying / collecting tickets
- Penalty Fares
  NR
- Prepurchase Collection
  Yes
- Smartcards issued at this station
  No
- Smartcard validators
  No
- Staffing Level
  Fulltime
- Ticket Machine
  Yes
- Ticket Office
  
  Monday to Friday – 06:00 to 22:00
  Saturday – 06:00 to 22:00
  Sunday – 07:00 to 22:00
  
  In the Travel Centre
Getting to / from the station
- Car Park
  
  New Street: Long Stay - 617 spaces
  Accessible spaces: 16
  
  Monday to Friday – 04:00 to 00:45
  Weekend – 06:00 to 00:45
  
  Telephone Number: 0345 077 4224
  
  Url: https://www.nationalrail.co.uk/
- Cycle Storage Availability
  
  Storage Space: 223
  Storage Shelter: Yes
  Cctv: true
  Note:
  Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.
  
  Type: Stands
  Type: Racks
  Storage location:
  Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
- Onward Travel
  
  Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
  All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
  Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
  Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
- Rail Replacement Services
  
  ScotRail bus replacements:
  Pick up/ Drop Off: Preplanned works- Waterloo Place- What3words
  Emergency Buses- Outside Leonardo Hotel, Jeffrey St- What3words
  TransPennine Express rail replacements:
  Taxis pick up at Calton Road, buses pick up from Market Street.
- Taxi Rank
  
  Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Station Facilities
- Customer Service
  
  Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
- Left Luggage
  
  Operator Name: Excess Baggage Company
  Telephone Number: 0131 516 9834
  Url: https://www.left-baggage.co.uk/index/locations
- Lost Property
  
  Monday to Friday – 09:00 to 17:30
  
  Operator Name: Excess Baggage Company
  Telephone Number: 0330 024 0215
  Url: https://www.nationalrail.co.uk/
- Refreshment Facilities
  
  Coffee shop Public House/Bar Food outlet (Seating available)
- Toilets
  Yes
- Waiting Room
  
  Yes
- WiFi
  Yes

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Edinburgh

Edinburgh at a glance

Edinburgh Station

Accessible Public Telephones

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

Penalty Fares

Prepurchase Collection

Smartcards issued at this station

Smartcard validators

Staffing Level

Ticket Machine

Ticket Office

Car Park

Cycle Storage Availability

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Left Luggage

Lost Property

Refreshment Facilities

Toilets

Waiting Room

WiFi

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