I was due to travel on a past or cancelled strike day – what are my options?
Claim a full refund
Customers with existing tickets dated 5, 6, 7, 9, 10, or 20 November who booked to travel before those strike dates were announced (7 October) can claim a full refund with no admin fees from their point of purchase.
Customers who prebooked tickets to travel on 26 November before the ASLEF strike action was announced (10 November) can also claim a full refund, as can customers with prebooked tickets dated 11 or 12 December who booked before those strikes were announced (4 November).
If you bought your ticket from the Avanti West Coast website or app, simply fill in this form within 28 days of your scheduled journey date, being sure to include your booking reference and/or a copy of your ticket. You will get a full refund with no admin fee.
If you bought your ticket from another retailer’s app or website, such as Trainline, please visit their website to request your refund.
If you bought your ticket from a station, head back there with your ticket for a full refund with no admin fee.
Travel flexibly
Customers with pre-booked tickets for 11 or 12 December can still use these anytime between now and 14 December but, due to additional strike dates having been announced affecting 13 and 14 December, we strongly recommend travelling on your original booked train if possible, or prior to the strike action. As the strikes were called off before the timetable was changed, your original seat reservation will be valid on your booked train.
You don’t need to make any changes to your ticket in order to travel flexibly – our onboard and station teams will be ready to accept your tickets as outlined above.
If you're on the move, download the Avanti West Coast app so you can check your journey and train times whilst on the go. Download the Avanti West Coast app here >
Amend your ticket
If you’d prefer to travel on a future date after the strikes, find out how to amend your ticket here.
Claim a voucher
Although you can claim a full, monetary refund for all ticket types dated 5 to 10 November; 20 November, 26 November; or 11 and 12 December, in view of the industrial action, if you bought an Advance ticket on or before 30 November 2022, you can exchange this for a voucher valid for 12 months. Visit our refund page and choose ‘I have an Advance ticket’ to find out how to request a voucher.
Planned engineering works
Please note that engineering works are due to be taking place throughout December. Find out more, here.
Strike day timetables
We are continuing to work on our revised timetables for 13, 14, 16 and 17 December. As soon as these are confirmed, they will be published on this page as well as on our timetables page, along with the dates we expect correct timetables to be displayed in online journey planners and when tickets and reservations for these services will be available to book.
