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Stoke-on-Trent

Stoke-on-Trent

Stoke-on-Trent station
Station Road
Stoke-on-Trent
Staffordshire
ST4 2AA

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Major road works at Stoke-on-Trent station

Car Park 1 at Stoke-on-Trent station will be closed from Monday 4 November until the end of June 2025, due to major road works taking place. Please allow plenty of time before your train journey if you’re heading to the station by road. If you’re dropping off or picking up, Car Park 2 on Station Road is accessible and the station entrance remains open as normal. If you’re parking up for the day or longer, please head to Car Park 3 at the rear of the station.

Stoke-on-Trent at a glance

Car Park
Cycle Storage Availability
Prepurchase Collection
Step Free Access
Ticket Machine
Ticket Office
Toilets
WiFi
Onward Travel

Stoke-on-Trent Station

Accessibility and mobility access
- Accessible Taxis
  
  By the North end of platform 1
- Customer Help Points
  Yes
- Height Adjusted Ticket Office Counter
  Yes
- Impaired Mobility Set Down
  Yes
- Induction Loop
  Yes
- Ramp For Train Access
  Yes
- Staff Help Available
  
  Monday to Friday – 05:30 to 00:00
  Saturday – 05:30 to 23:30
  Sunday – 07:30 to 00:00
- Step Free Access
  
  This station has step-free access to all platforms / the platform
- Wheelchairs Available
  Yes
Buying / collecting tickets
- Penalty Fares
  VT
- Prepurchase Collection
  Yes
- Smartcard notes
  
  Validators on gates only. Ticket machines and booking office for pre purchased collection and only ticket machines for purchase
- Smartcards issued at this station
  No
- Smartcard tickets
  
  Load smartcard at Ticket Office
  
  Load smartcard at Ticket Machine
- Smartcard validators
  Yes
- Staffing Level
  Fulltime
- Ticket Machine
  Yes
- Ticket Office
  
  Monday to Friday – 05:55 to 20:00
  Saturday – 06:25 to 19:30
  Sunday – 08:55 to 20:30
  
  Ticket machines can be found in the booking hall.
Getting to / from the station
- Car Park
  
  Stoke on Trent Car Park 1 (South End of Platform 1) - 157 spaces
  Accessible spaces: 6
  
  Monday to Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £12.50
  Monthly ticket: £132.00
  Three Monthly ticket: £374.00
  Annual ticket: £1,200.00
  Saturday ticket: £6.50
  Sunday ticket: £6.50
  
  Note:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Url: https://www.nationalrail.co.uk/
  
  Stoke on Trent Car Park 2 (North End of Platform 1) - 24 spaces
  Accessible spaces: 0
  
  Monday to Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £12.50
  Monthly ticket: £132.00
  Three Monthly ticket: £374.00
  Annual ticket: £1,200.00
  Saturday ticket: £6.50
  Sunday ticket: £6.50
  
  Note:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.
  Different rates apply to non rail users, please speak to a member of staff.
  
  Url: https://www.nationalrail.co.uk/
  
  Stoke on Trent Car Park 3 (Adjacent to Platform 2/3) - 308 spaces
  Accessible spaces: 15
  
  Monday to Sunday – 24 hours
  
  Car Parking Charges
  Daily ticket: £12.50
  Monthly ticket: £132.00
  Three Monthly ticket: £374.00
  Annual ticket: £1,200.00
  Saturday ticket: £6.50
  Sunday ticket: £6.50
  
  Note:
  For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website
  Different rates apply to non rail users, please speak to a member of staff.
  
  Url: https://www.nationalrail.co.uk/
- Cycle Storage Availability
  
  Storage Space: 88
  Storage Shelter: Yes
  Cctv: true
  Note:
  The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).
  63 spaces in platform 1 cycle hub
  14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)
  12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
  
  Type: Compounds
  Type: Lockers
  Type: Stands
  Storage location:
  all platforms
- Onward Travel
  
  Information to plan your onward journey is available in a printable format here
- Rail Replacement Services
  
  Rail replacement coach services can be found at the front of the station.
Station Facilities
- Customer Service
  
  Customers are encouraged to approach a member of station staff with any customer information enquiry.
- Lost Property
  
  Operator Name: Avanti West Coast Lost Property
  Url: https://www.nationalrail.co.uk/
- Refreshment Facilities
  Yes
- Toilets
  
  The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
- Waiting Room
  
  Platforms 1 & 2
- WiFi
  Yes

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Stoke-on-Trent

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Frequently Asked Questions

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Travel Advice

Useful information for an easy journey and links to our most popular routes:

Find out if our planned engineering works will affect your journey.
Cancelling or changing a ticket is possible for some ticket types in advance of travel.
You may be able to get a refund or compensation for delays to your journey.
Off-Peak tickets are valid outside usual travel hours - learn more about our ticket types here.
If you need help, we’re available 24/7 on Twitter.
Download printable timetables.

Station guides

For more details about the station facilities, ticket office opening times, transport links and more, search for the station guide below.
Alternatively, search for your next station destination below.

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