Travel safe
Everyone deserves to feel safe and comfortable at all times when travelling with us. Find out some of the ways we keep our passengers safe on our trains and in our stations.
See it, Say it, Sorted
If you feel unsafe for any reason when travelling with us, if you see something suspicious or if you witness a crime on any of our trains, contact the British Transport Police on 0800 40 50 40 or text on 61016. It doesn't matter if it's rowdy party-goers or something more serious, they’re just a text message away.
If it’s an emergency, please call 999.
British Transport Police
Avanti West Coast work closely with the British Transport Police across the West Coast Main Line to help keep our passengers safe, happy, and secure. That’s why you’ll often see officers at our stations and travelling on our trains.
We also run a range of safety and security events, pop-ups, and safety initiatives across our network in conjunction with the British Transport Police, so keep an eye out for updates at your station.
Railway Guardian App
Help make trains and stations safer for everyone. Download the British Transport Police Railway Guardian app, help is always at hand if you need it.
The free Railway Guardian app is an all-in-one safety app that helps you report crime on public transport or at stations. It also provides information on what to do if you witness sexual harassment.
The app allows you to report crimes or concerns on the rail network, share your journeys with trusted contacts, and get access to news, guides, or support.
CCTV
All our trains and stations are monitored by CCTV. You’ll also see some members of our staff wearing body cameras or ‘Body Worn Videos’. These measures are for everyone’s safety and security, allowing us to capture incidents on film so that we can deal with them when they’re reported.
Our stations
Our are all accredited by the Secure Station Scheme, which is run in conjunction with the Department For Transport and the British Transport Police.
All our car parks have been given Park Mark Safer Parking status from the British Parking Association. This means our car parks have better lighting, CCTV, and other measures in place to give them a high standard of safety.
Safeguarding on Rail
Safeguarding is everyone’s responsibility with the rail industry playing a vital role in protecting both children and vulnerable adults.
We undertake appropriate and important training, discussions and collaborate regularly with our industry partners including British Transport Police, Samaritans, and The Railway Children Charity, to enable our employees to identify those who are at risk and get them the support they need.
We are proud members of the Safeguarding on Rail Scheme to help keep everyone safe and secure. You’ll also see our safeguarding officers provided by our partner, Amulet, located in and around stations across the network and travelling on our trains.
