How can we help?

At this time our call centre is experiencing a high number of calls. This means that you may have to wait longer than normal to speak to a member of our team. Instead, you can find relevant information via our Help and Support portal here:

Find answers to your questions

Looking for more information?

Explore our other help pages below.

How we handle complaints

We take customer complaints seriously.

Find out more

Read our Passenger Charter

Our Passenger Charter is our promise to you. It’s our way of showing that we’re committed to the highest quality rail service.

Delay Repay

We’ve implemented Delay Repay to help if you were delayed by 15minutes or more.

Customer feedback survey

Let us know how we did...

Customer feedback survey
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Need to change your seat?

You can now amend your seat reservation via our website. Ts & Cs apply.
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Upgrade your ticket

Make every journey extra special with a First Class or Standard Premium upgrade.

More on upgrades >
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Choose your ticket

Find the right ticket type for your journey.

Discover our ticket types >
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Avanti West Coast app

Find the cheapest Avanti West Coast train tickets when you download our free app.

Download our app

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